Frequently Asked Questions

Yes. All garments in our catalogue — t-shirts, hoodies, zip hoodies, sweatshirts and long-sleeves — can be fully personalised via our 3D configurator. You can add text, upload images and place elements on the front, back and sleeves.

For a sharp print we recommend at least 150 DPI at the final print size. For a Kute M t-shirt (50 x 71 cm print area) that means roughly 2,950 x 4,200 px. Our configurator will warn you if the resolution is too low before you add to cart.

Screens and fabric behave differently. Colours may vary slightly — especially on dark garments where a white ink base is printed first. We always show a realistic 3D preview, but we recommend downloading a physical swatch if colour accuracy is critical.

You can cancel or modify your order within approximately 2 hours of purchase, before it enters production. Once production starts, the order cannot be cancelled. Contact us immediately at hola@kute-designs.com if you need to make a change.

Production takes 1–2 business days. After that, shipping to mainland Spain and the Balearic Islands takes 2–4 business days (we do not ship to the Canary Islands, Ceuta, Melilla or outside Spain yet). See our Shipping page for full details and costs.

Under EU law, personalised items made to your specification are excluded from the standard 14-day right of withdrawal. However, if your order arrives defective or different from what you ordered, we will reprint or refund it for free.

Discounts apply automatically by quantity, up to 35%.

Contact us within 48 hours of delivery with a photo of the defect at hola@kute-designs.com. We will send a free reprint or issue a full refund within 14 days — no questions asked.

Absolutely. Use our Group Order feature: share a link with your group members so each person chooses their size (everyone gets the same design). Each person can pay their share, or the organiser pays for everyone — your choice. Find it in the Groups section of the menu.

We currently only ship to mainland Spain and the Balearic Islands — not to the Canary Islands, Ceuta, Melilla or abroad.

We accept JPG, PNG, WebP, GIF and SVG. For best results use PNG with a transparent background for logos or graphics. Maximum file size is 8 MB.

No minimum — you can order a single item. Volume discounts kick in from 5 units.